IT and AI services, sized to your business.

Break/fix help when something stops working. I diagnose the actual cause, fix it, and tell you how to keep it from happening again.

• Computers, printers, scanners and peripherals
• Wi-Fi, internet and connectivity problems
• Email, accounts and password lockouts
• Virus and malware cleanup on business systems

Buying the right equipment the first time, and setting it up so it lasts. I give vendor-neutral recommendations, so you buy what fits, not what someone is paid to sell.

• Workstation, laptop and server recommendations and setup
• Firewalls, switches and wireless access points
• Business software installation, licensing and upgrades
• Moving to Microsoft 365 or Google Workspace

Security designed the way regulated industries do it, scaled to the size of your office and your budget.

• Firewall, VPN and secure remote access
• Network segmentation and guest Wi-Fi
• Backup and recovery you've actually tested
• Multi-factor authentication and access reviews
• Security assessments with a prioritized fix list

Moving to the cloud, or cleaning up what's already there, on AWS, Microsoft Azure or Google Cloud. Built in accounts you own, automated so it stays consistent, with costs you can predict.

• Microsoft 365 and Google Workspace administration and security
• AWS, Azure and Google Cloud (GCP) architecture, setup and cost review
• Cloud provisioning and orchestration, so environments are built the same way every time
• Automation and infrastructure as code to replace repetitive manual work
• DevSecOps practices: security built into how changes are built, tested and deployed
• File and server migration to the cloud
• Identity, permissions and security baselines

Ongoing care on a monthly plan: monitoring, patching, backups checked, AI tools and agents kept secure, accurate and working, and a direct line when something comes up. Plans are scoped to your business after an assessment.

• Device and patch management
• Backup monitoring and restore tests
• Security monitoring and alerting
• Managed AI tools: user access, licenses and data settings kept in line with your policy
• AI usage monitoring to catch sensitive data heading where it shouldn't
• Upkeep of AI integrations and automations as vendors update their models and tools
• Ongoing AI governance: policy updates and reviews as the tools and regulations change
• Agentic operations: monitoring, accuracy scoring and governance for the AI agents working in your business
• Quarterly reviews of what changed and what's next

Some businesses want a full AI strategy: where AI fits, what it should cost and how to roll it out without disrupting the team. Others just need a few repetitive tasks to stop eating their week. I help with both, from building the roadmap to picking the right tools and connecting them to what you already use.

• AI strategy and roadmap development
• Workflow review to find where AI saves real time
• AI assistants connected to your documents and business apps
• Automations for intake, scheduling, drafting and reporting
• Integrations between the systems you already pay for

A documented plan for which AI tools your business uses, where your data goes and how it lines up with the regulations you follow. The plan is built by someone who has worked inside these frameworks, not just read about them. How secure AI works.

• Data classification: what can and can't go into AI tools
• Private AI deployments in your own cloud accounts
• Compliance alignment with the framework you follow:
  • HIPAA for healthcare
  • PCI DSS for card payments
  • FTC Safeguards Rule for tax and financial firms
  • CMMC for defense suppliers
  • TISAX for automotive suppliers
  • ISO/IEC 27001 for information security management
  • FedRAMP 20x and DoD IL4 for government cloud work
• Written AI acceptable-use policy

AI agents are starting to do real work: answering customers, processing documents, updating records and taking action in other systems. Like any new hire, they need supervision after the first day. Agentic operations keeps the agents in your business accurate, accountable and inside the rules, long after go-live.

• Ongoing monitoring of what each agent does, including errors, failed tasks and running costs
• Accuracy scoring: regular testing against known-good answers, so drift gets caught before your customers notice it
• Guardrails and permissions that define what each agent can see, say and do
• Human review built in for high-stakes actions like payments, deletions and client communications
• Audit trails of agent actions for compliance reviews and client questions
• Governance: an inventory of every agent with its owner, purpose, data access and approval status
• Incident response when an agent gets something wrong, plus the fix so it doesn't happen twice
• Monthly reporting on agent performance, incidents and recommended changes

Hands-on sessions, on-site or remote, built around the tools your team actually uses. People leave knowing how to get good results from AI, how to spot a phishing email, and what never to paste into a chatbot.

• AI fundamentals for non-technical staff
• Writing effective prompts for everyday work
• Data safety and your company's AI policy
• Everyday security: phishing, passwords and safe file sharing
• Role-specific workshops for office, finance and operations teams